Delete your Tranox account

• Open the Tranox app and sign in.
• Go to Profile.
• Tap Delete account.
• Enter your PIN to confirm.

Your wallets must be empty before you can close your account. Withdraw or send any remaining balance first.

If you can no longer use the app, email hello@tranoxfinance.com with the subject "Delete my account". Send it from the email address on your account, or include the phone number you registered with. We will confirm that the request comes from you and let you know once your account is closed.

• You are signed out on every device and can no longer sign in.
• Push notifications stop and your device registration is removed.
• We keep your account records for 5 years from closure if you registered in Nigeria, or 10 years if you registered in Côte d’Ivoire, as anti-money-laundering record-keeping laws in each country require.
• When that period ends, we permanently delete your personal data: name, phone number, email, date of birth, identity documents and selfies, ID numbers, saved recipients and bank or mobile money details, support messages and device information. Only anonymous records of amounts and dates remain for accounting.

Questions about deleting your account or your data? Email hello@tranoxfinance.com.